FREQUENTLY ASKED QUESTIONS

Answers to common queries about our moving services

Moving is tricky and it is natural to have questions! Here is our effort to help you out. It can be a question regarding your local or international relocation or doubts regarding our policies, pricing or whatever. You can find your answers here. Our FAQ section has an assortment of commonly asked questions. Check out the section below as we might have already answered some of your queries.

What types of commercial properties do you offer your commercial moving services for?

At Polaris Relocations, we offer commercial moving services for various commercial entities, including offices, retail stores, warehouses, etc. We do professional office relocation, hotel fit-outs, IT equipment relocation, furniture assembly and disassembly, packing and unpacking services, business equipment moving, corporate storage, commercial warehousing services, corporate moving, office transfer, and more.

Is packing service included in business moving packages?

Yes, we provide packing and unpacking services for business moving packages. We use high-quality packing materials to ensure the safe transportation of your belongings.

What are the safety precautions you take before the move?

We use high-quality packing materials, secure transportation, and a crew of professionally trained and certified crew to manage all the moving prerequisites. Moreover, we provide insurance coverage to protect against any damage that may occur during transit. This gives the customer ultimate peace of mind while moving.

Do you provide insurance for my belongings?

Yes, we provide basic valuation coverage as well as additional insurance options. Our customer support team will give you an in-depth review of each policy and help you choose the best one that suits your requirements.

How can I book service with Polaris Relocations?

To get started, please visit our website and get a personalized free quote.

How long does global mobility service take?

The time taken for each service depends on the country you are moving to, the complexities of the procedures, other requirements, etc. To know the exact timeframe, our team will provide you with one when you book a service with us.

Would you be willing to provide ongoing support after the relocation?

Absolutely! Even after the relocation process is over, we are committed to providing ongoing support for you until you get settled with confidence.

How long does international relocation take when moving with an overseas moving company?

It varies depending on the nature of the relocation, the country you are moving to, the mode of transportation, customs clearance, etc. However, it can usually range from a few weeks to months.

How do I choose the right relocation company for my international relocation?

When choosing international moving companies, consider factors such as their expertise, experience, services, customization, cost, global networks, etc. Don't forget to check for their online presence as well.

Do Polaris Relocations offer security for sensitive data?

Yes. Our team follows the best practices for data encryption and protecting sensitive information by providing secure packaging and fulfilling strict protocols.

What happens if there is any occurrence with the equipment during or after the move?

Before moving, our team will conduct thorough testing to avoid any unwanted situations during or after the relocation. However, in case of any accidents or emergencies, our customer support team will be readily available to address and resolve the issues promptly.

How many days will it take for an office relocation service?

The time taken for office shifting depends on factors such as volume, distance, etc. Our team will work closely with you to develop a moving plan to meet your timeline and other requirements

When should I book office relocation with Polaris Relocations, if I have one coming in 2 months?

We recommend booking your office relocation with us as soon as the move is confirmed. This ensures availability as well as provides us with enough time to prepare for the plan properly. To know more about booking and our services, feel free to contact us.

Who can benefit from your packing and unpacking services?

Whether you are moving domestically or internationally, or for residential or commercial purposes, our packing and unpacking services are available.

What type of packing materials do you use?

As a professional company that provides packing and unpacking services, we use only high-quality packing materials, including bubble wrap, sturdy boxes, packing peanuts, padding, etc.

What is included in the packing service?

Our packing service includes the packing of items using appropriate materials and labelling them separately. Proper inspections will be done before transit to prevent damage and unfortunate accidents.

Do you provide moving supplies, such as boxes and packing materials?

Yes, moving supplies, such as boxes and cartons, are also included in our service.

Can you handle speciality items like pianos or fragile antiques?

We offer efficient relocation of fragile items, antique items, pianos, cars, etc.

Are there any items that you cannot transport?

Flammable materials, gas canisters, hazardous materials, arms and ammunition, explosive items, etc. cannot be included in the shipment.

Can I retrieve my belongings at any time if I have an emergency?

Yes, in cases of emergencies, you can retrieve your belongings on short notice.

Can I store away my business apparatus while I move?

Absolutely. While you are moving between places, we can provide comprehensive storage solutions to keep your belongings intact while you get settled in the new location.

How secure is your facility?

Being one of the most reliable storage solutions, we are equipped with advanced security measures, including camera surveillance, access control systems, utmost confidentiality, etc.